Our return policy lasts 7 days, which means you have 7 days after receiving your item to request a return if the item has been delivered damaged for a refund/replacement.
For any returns initiated not due to Spice Range mistake, You will be responsible for paying the return shipping costs.
Returns are only applicable to damaged products. We do not accept any change of mind returns. If the buyer changes their mind upon receiving the order or If the order is cancelled after it was shipped you may be charged up to 25% restocking fee and return shipping expense even if you return the item in original condition within the return window. Any used returned product will be charged a servicing fee. Please note, we do not resell used/refurbished products.
Additional non-returnable items:
* Any item not in its original box/condition, is damaged or missing parts for reasons not due to our error.
* Some health and personal care items
* Perishables and Frozen items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition received.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged within 7 days of receiving your order. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will let you know to which warehouse to sent the items.
We partner with multiple shipping carriers to deliver orders all across USA. Majority of the occasions shipments will be fulfilled by UPS.
- If your purchase is $75 and above we offer Free Delivery. In some cases, over weight charges (above 40 Lbs) may apply.
- Under $75 there will be a flat rate shipping charge of $12.99.
- Additional shipping charges apply to Alaska and Hawaii.
Depending on where you live, the time it may take for your product to reach you, may vary.